Candidate will be a shift lead in the support center, directly responsible for maintaining the operational integrity of enterprise-wide customer facing applications, their associated operating systems & databases, and associated infrastructure by addressing break/fix issues, performing scheduled maintenance, and conducting preventive monitoring. The shift lead will provide technical training, guidance, and mentoring to the shift team and will participate in the vetting of new processes introduced into the team's workload.
DUTIES AND RESPONSIBILITIES
The primary responsibility of this role is to support Spectrum Network Operations group with the operation of applications provided over the customer network and used to operate the customer network, including e-mail, DHCP, DNS, subscriber service provisioning, ticketing systems, NMS, EMS, fault management systems, custom monitoring tools, and data center operations.
Responsible for colocation management, which will include but is not limited to:
Application system alarm response
Smart hands and facility access management
BASIC / MINIMUM QUALIFICATIONS
Bachelor's degree in Computer Science, Engineering or related field, and/or equivalent work experience
Minimum of three (3) years of experience in deployment, implementation and/or installation of enterprise hardware
Minimum of three (3) years of experience in circuit provisioning and/or network operations
Must be willing to work 2nd shift 11am-9:30pm Sunday-Wednesday or Wednesday - Saturday
ADDITIONAL JOB REQUIREMENTS
Able to communicate across intra and inter-company boundaries stating requirements needed in support of customer requirements
Apply technical expertise to a variety of situations, evaluating problems and implementing best solutions
High degree of personal motivation and proven ability to work independently with little supervision in order to resolve customer or technical issues
Proficiency in creating diagrams in Excel and Visio
Maintain a professional attitude and appearance while exhibiting a personable, polite and patient behavior at all times
Experience installing, administering, configuring, and maintaining OSS and service provisioning applications: including operating systems and related software.
Experience monitoring and managing applications, device availability, network conditions, and system reliability/performance, as well as service and program maintenance and storage resources
Experience in 24x7 network and systems support/operations center.
Red Hat Certified Systems Administrator or equivalent
Experience working within Telecommunications industry
Network Management experience
Experience with NetCool, CA Spectrum, Remedy, & Splunk
Job Code : ISY350 Systems Engineer III Exempt
Associated topics: equipment, infrastructure, ip, maintenance, satcom, server, system engineer, system specialist, system technician, technician
* The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.